Terms of Service

Written by the operator, not by a lawyer. These terms describe the service accurately and were drafted with care, and REKTO DIGITAL LLC has accepted them as they stand — but no qualified lawyer has reviewed them. You are entitled to know that before you agree to anything here.

Last updated: 1 October 2026. These terms are between you and REKTO DIGITAL LLC (“we”), 30 N Gould St, Ste R, Sheridan, WY 82801, USA. Contact: privacy@levelprotocol.app.

Eligibility

You must be 18 or older. You sign in with an email address and password, and you are responsible for keeping that password secret. You may only upload photographs of yourself.

What the service does

You upload up to seven standardized photographs. The service produces a presentation profile, a set of identity-preserving preview directions, and a twelve-week plan of reversible, non-surgical steps, with progress tracking afterwards.

What it does not do

It is not medical, dental or psychological advice, and it does not diagnose. It does not calculate attractiveness, desirability or human worth. It does not instruct or endorse surgical or structural alteration. It does not guarantee any outcome — the previews are projections of a presentation direction, not predictions about you or promises about how others will respond.

Where evidence is insufficient, the service withholds a finding or a preview instead of publishing a guess. Withholding is intended behaviour and is not a defect or a failure of service.

Your content

Your photographs and what you write remain yours. You grant us the licence needed to operate the service on your behalf — storing them privately, sending them to the processors named in the Privacy Policy, and generating your results. That licence exists to run the service and for no other purpose: your images are not used in marketing, not shown to other users, and not used to train external models by us.

Anything you choose to share yourself, such as a professional card, is shared through a token you create and can revoke.

Payment

Three options are advertised: a one-time Preview purchase, and Complete as a monthly or annual membership. Prices are shown at the point of purchase. A membership renews automatically at the end of each month or year and is charged to the same payment method, at the price shown when you bought it, until you cancel. You can cancel at any time from your account. The Preview is a single payment and does not renew. If you go on to Complete, the Preview price is credited in full against your first membership payment; a Preview that is refunded is not credited, and a credit already given is reversed. The twelve-week plan, its missions, check-ins, journal and organizer are part of Complete and stop being available when a membership ends. A payment that fails at renewal keeps access for up to fourteen days while it is retried. Payments are processed by Stripe; we do not receive or store your card details.

Cancelling a membership stops it at the end of the period already paid for, and access continues until then. Beyond that: a Preview purchase is refundable in full within fourteen days if no analysis has been released to you, and is not refundable once it has, because the work it pays for has been done and delivered. A Preview bought as a pre-order, before the analysis has opened, is refundable in full at any time until its analysis is released to you, however long that takes. A membership is refundable in full within fourteen days of the first payment on a new account, and later payments are not refundable — cancel before a renewal rather than after it. During early access — while the site says so on every page, because the analysis has not yet completed its independent evaluation — a Preview is refundable in full within fourteen days of purchase whether or not its result has been delivered, from your account or by writing to us. If we withdraw a result, decline to release one, or close your account for a reason that is not your doing, you are refunded in full regardless of any period above. An analysis released without its preview image, because no image passed our checks, counts as a result we declined to release. Ask by writing to privacy@levelprotocol.app. Nothing here reduces a right you have by law where you live.

Referrals

If you share a referral code, following your link sets a cookie in that person’s browser for 30 days and records that the link was followed. What is stored, and what is not, is set out in the Privacy Policy. Referrals qualify only on verified billing, and a code cannot be qualified by staff on request.

Acceptable use

Do not upload photographs of anyone else, attempt to obtain another user’s data, interfere with the release gates or safety checks, or use the service to make claims about another person.

Ending the agreement

You may delete your account at any time, which removes your data as described in the Privacy Policy. We may suspend an account that breaches these terms or that puts other users at risk.

Availability

Features depend on external providers and on internal release gates. A capability that has not passed its gate stays unavailable rather than degrading into a guess, and the current state is published at the machine-readable platform status.

Changes

We may update these terms. Material changes will be notified to account holders before they take effect.

What we promise, and what we do not

The service is provided as it is and as it is available. We do not warrant that it will be uninterrupted, that it will be free of errors, or that it will be available at any particular time. To the fullest extent the law where you live allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Two disclaimers are specific to what this product actually is, and they matter more than the general ones. An analysis is an observation, not a measurement of fact. It is produced by automated systems that can be wrong, and nothing in it is a diagnosis, a medical opinion, a psychological assessment, or a statement about your worth. A preview is an illustration, not a prediction. It is generated by an AI system from your own photograph to show a direction; it is not a photograph of a result, it does not represent an outcome you will achieve, and we do not promise any outcome at all. If you are considering a decision about your health or appearance that matters to you, consult a qualified professional rather than relying on this service.

Limits on what we owe you

To the fullest extent the law where you live allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or loss of goodwill, whether or not we were told such damages were possible.

Our total liability to you, for all claims taken together in any twelve-month period, is limited to the greater of the amount you paid us in that period or one hundred United States dollars.

These limits do not apply where the law does not permit them. Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be excluded. Nothing here reduces rights you have as a consumer under the mandatory law of the country or state where you live, and where that law conflicts with this section, that law governs.

What you are responsible for

You are responsible for the photographs and other content you upload, for having the right to upload them, and for uploading only photographs of yourself. You will reimburse us for losses we suffer because you broke these terms, uploaded content you had no right to upload, or used the service unlawfully. This does not apply to the extent the loss was caused by us.

Disagreements

If something goes wrong, write to us first at privacy@levelprotocol.app. Most disputes are resolved this way, and we would rather answer you than argue with you. If we have not resolved it within sixty days, either of us may take it further.

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Wyoming have jurisdiction — except where the mandatory law of the place you live gives you the right to bring a claim locally or to have your own law applied, in which case that right is unaffected. You may always bring a claim in small claims court instead.

Arbitration, and the right to opt out of it

Read this section. It affects how any disagreement between us is decided, and it limits your right to go to court or to take part in a class action. It does not apply to you at all if you opt out, and opting out takes one email.

You can opt out, and nothing happens if you do. Send an email to privacy@levelprotocol.app with the subject “Arbitration opt-out” and the email address on your account, within 30 days of first accepting these terms. That is the whole process. Your account, your price and your access are unaffected, and we will not treat you differently for having done it. If you opt out, this section does not apply and the courts named above decide any dispute.

Talk to us first. Before either of us starts anything formal, write to the address above and give us 60 days to put it right. Most things end here.

Arbitration. If we have not resolved it, any dispute arising out of these terms or your use of the service will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, rather than in court. We will pay the filing, administration and arbitrator fees for any claim you bring for less than ten thousand United States dollars. The arbitration may be held where you live, by telephone, or on documents alone, as you prefer. The arbitrator can award you anything a court could.

Individually, not as a class. Claims must be brought in your own name, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this paragraph is found unenforceable for a particular claim, then that claim — and only that claim — is removed from arbitration and goes to the courts named above; the rest of this section still stands.

What this section never covers. Either of us may bring an individual claim in small claims court instead. Either of us may ask a court for an injunction to stop misuse of intellectual property. And none of this applies where the mandatory law of the country or state where you live gives you a right to bring proceedings locally or forbids an agreement of this kind — which is the case for consumers in the European Union and the United Kingdom, among others. Where that law applies, it wins, and this entire section simply does not.